Privacy Policy – Strong Foundation Support

Effective Date: 16 May 2025
Business Name: Strong Foundation Support
ABN: 33 939 699 323
Email: allan@strongfoundationsupport.com
Website: www.strongfoundationsupport.com

1. Overview

Strong Foundation Support is committed to protecting your privacy. We collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we handle your personal and sensitive information.

2. What We Collect

We may collect the following types of information when you visit our website, contact us, or book services:

  • Full name and contact details (email, phone, address)

  • NDIS number and plan details (if shared voluntarily)

  • Session notes or goals (where relevant to service delivery)

  • Booking preferences and payment information

  • Website analytics and cookies (non-identifying)

3. How We Use Your Information

We collect your information to:

  • Provide you with coaching and mentoring services

  • Respond to your enquiries or appointment requests

  • Create and send service agreements or invoices

  • Improve our services, website, and client experience

  • Meet our legal and record-keeping obligations

We will not use your information for marketing purposes without your consent.

4. Disclosure of Information

We do not sell, trade, or rent your personal data. We may disclose information:

  • With your consent (e.g., to a plan manager or support coordinator)

  • Where required by law or court order

  • To third-party service providers that assist us (e.g., MailerLite or Calendly), under strict privacy terms

5. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, or unauthorised access. Data is stored digitally using secure platforms and, where applicable, encrypted cloud services.

6. Accessing and Correcting Your Information

You may request access to any personal information we hold about you. If it’s incorrect, incomplete, or outdated, we will take reasonable steps to correct it.

To make a request, email allan@strongfoundationsupport.com.

7. Website Analytics and Cookies

Our website uses basic cookies and analytics tools (such as Google Analytics or Squarespace analytics) to understand traffic and improve user experience. These tools do not identify individual users.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

9. Changes to This Policy

This Privacy Policy may be updated at any time. The latest version will always be available on our website.

10. Questions or Concerns?

If you have questions, concerns, or would like to make a complaint about how we handle your information, contact us at:

📧 info@strongfoundationsupport.com

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.